Do you enjoy helping others and have a talent for delivering exceptional customer service? We are looking for motivated, compassionate professionals to join a law firm’s intake team and assist potential clients with their legal needs. If you thrive in a team-oriented and professional environment AND have a passion for making a difference, we want to hear from you!
As a Matter Intake Specialist, you will be responsible for speaking with individuals seeking legal help, providing compassionate assistance while gathering important details for case review. You’ll be part of a collaborative team where professionalism, organization, and effective communication are key to success.
- Key Responsibilities:
- Regularly engage with potential clients, offering support and recording accurate information for case evaluation.
- Show empathy and concern during client interactions, ensuring every call is handled with care.
- Collaborate with attorneys and staff to ensure a smooth intake process.
- Maintain professional communication with third parties as needed.
- Navigate databases efficiently and make decisions based on established criteria.
What We Offer:
- Competitive salary, commiserate with experience
- Generous benefits package, including paid time off, 401(k), health insurance, and dental coverage.
- Opportunities for career development and growth within the legal field.
What We’re Looking For:
- A customer service-driven individual with a friendly and positive attitude.
- Strong communication skills, both verbal and written, with a professional demeanor.
- Bachelor’s degree preferred, but not required.
- Ability to stay organized and work efficiently in a team-oriented environment.
- Previous experience in a law firm is preferred, but not required.
- Basic proficiency in database management and decision-making.
Ready to be the welcoming voice for clients in need of legal assistance? Are you highly organized and looking for a career where you can let your talents shine? Apply NOW for immediate and confidential consideration! Don’t hesitate as this job won’t remain open long!